Returns

Returns

Your satisfaction is our ultimate goal. You can return all articles purchased from the Ania Haie Online Shop within 30 days of receipt. 

To complete your return, we require your receipt or proof of purchase.  Please send the articles as a registered letter to the following address and keep the dispatch receipts for any potential queries. 

Duraflex Group Australia
Attn: E-Commerce Ania Haie
Level 1, 328 High Street
Chatswood NSW 2067

Contact our customer service team:

Phone: +61 (2) 9417 0177
Hours:  9am - 5pm AEST Monday - Friday

The direct costs for returning the goods are borne by you. 

Please note, gift cards are not eligible for returns. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This should protect the goods to be returned against damage during transport.  

For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. Please note that postal returns can take several days and that we require a certain amount of time to process returns.

Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@aniahaie.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aniahaie.com.au and send your item to:

Duraflex Group Australia
Attn: Ania Haie E-Commerce
Level 1, 328 High Street
Chatswood NSW   2067   Australia

Shipping

To return your product, you should mail your product to:

Duraflex Group Australia
Attn: Ania Haie E-Commerce
Level 1, 328 High Street
Chatswood NSW   2067   Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.