COVID-19 UPDATE - EXTENDED RETURNS
Extended 60 returns were offered on all orders from 15th March to 3rd June 2020. For all orders from 4th June onwards our returns policy reverts to our standard 30 policy.
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We hope you love your new Ania Haie jewellery.
If your purchase isn't suitable, we'd be happy to offer you a refund or exchange, as long as:
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Returns are made within
30 days of receipt.
There are two easy options to return/exchange your order. These are explained below.
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Articles are returned to us unworn & in original packaging.
The packaging will protect the jewellery against damage during transport.
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Include your order number &
completed returns slip.
Refunds/Exchanges will be processed using the original tender type i.e. eGift Card, AfterPay, PayPal or Credit Card.
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Unfortunately, we cannot accept returns/exchanges if you have purchased from one of our network of retail stockists, you must return these to the original store where you purchased them.
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Post your return.
Send your parcel via registered mail to:
ECOMMERCE RETURNS/EXCHANGES
1/328 High Street
CHATSWOOD NSW 2067
AUSTRALIA
Keep your postage receipt for tracking until processing is complete.
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Lost your returns form?
Click to Download a returns form.
Terms & Conditions for Returns & Exchanges
- The supplied jewellery can be examined only – comparable with trying them on in a physical store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
- Sale Items
- change of mind for sale or promotional items can be exchanged, or returned for Ania Haie eGift card. Refunds will not be given for change of mind on sale products.
- Free Gifts
- If promotional free gifts were offered at the time of order and the refund/exchange leads to the order no longer meeting the promotion requirement, refunds will not be processed unless the free Gifts have been returned.
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COVID-19 UPDATE - FREE SHIPPING ORDERS > $99
Shop from the safety of your own home with FREE SHIPPING ON ORDERS > $99.
6/4/2020 - Now shipping to New Zealand again.
24/4/2020 - Please note due to the COVID-19 pandemic allow up to an additional 3 business days from the Estimated Delivery Date due to Australia Post delays.
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Australian Delivery Costs:
- $9.00 for orders up to $99
- FREE for orders over $99
Ania Haie jewellery orders are delivered through our logistics partners Star Track and Australia Express Post. Tracking information will be updated in your order once it has been shipped.
Australian Delivery Time Frames:
* Delivery estimates may be longer during Christmas & promotional periods.
New Zealand Delivery Costs:
- $15 for orders up to $99
- FREE for orders over $99
New Zealand Delivery Time Frames:
* Delivery estimates may be longer during Christmas & promotional periods.
International Delivery:
We do not currently ship to international destinations.
New Zealand GST, Customers Charges, Duties & Fees
As we are based in Australia and you are buying from an Australian company, we charge you for your order in Australian dollars. The actual price charged to New Zealand customers will be subject to the exchange rate applied by the credit or debit card company. Please note orders which are more than the equivalent of ~NZ$300 and shipped to New Zealand may incur GST, customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Additionally your financial services provider may charge currency conversion and administration fees on purchases and any refunds we provide. We are not responsible for and will not reimburse any of these GST, charges, duties or fees.
