What is Refundid?

Refundid is a third party that provides shoppers instant refunds for their online returns. No need to wait for your order to be shipped back and checked before you're issued a refund. Use Refundid to get your refund before you've even sent back your products. With Refundid, your refund appears in your account in under 30 seconds.

How does it work?

Enter your order number in the returns portal and select the items you want to return. Your refund with reach your debit card within 30 seconds. Then print out the return label provided by Refundid, return your parcel (with the returns label attached) to our office at 1/328 High St, Chatswood NSW 2067 (attention this to ANIA HAIE Returns). You will need to send the items back to us within 1 week of receiving.

Does it cost me to use Refundid?

No! Refundid is 100% free for the customer requesting a refund. That means there's no subscription fees, no set up costs, no transaction fees*. You will only be charged if your return is not received within 30 days or if we've identified misconduct. This misconduct is extremely rare. Find out more about misconduct fees here: https://help.refundid.com/hc/en-us

How do I get my first refund?

All you have to do is set up a Refundid account and follow their simple 3 step process. To set up your account, simply follow the prompts starting from the sign-up tab found here: https://portal.refundid.com/auth

How long does it take to get my refund?

Refundid pays your refund to your debit card instantly. Usually, the funds will appear in the bank account attached to your debit card in seconds, however it can take up to 30 minutes.

I paid with AfterPay, do I keep making my payments?

Yes! Since you haven’t paid for the items in full yet, you will need to keep up with your AfterPay instalments to avoid dishonour fees from AfterPay.

Is there an amount limit through Refundid?

Yes, Refundid is capped at $1500 per order.

How long do I have to return the items?

You will need to send back your items within 1 week of receiving.