You can send the defective jewellery back to our Office in Australia by post:
Duraflex Group Australia
Attn: Ania Haie Customer Service
Level 1, 328 High Street
Chatswood NSW 2067
For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.